Dashen Chay Enterprises, LLC and PhoenixMetroCoupons.com may, but are under no obligation to, honor requests for refunds for the following reasons:
Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, Dashen Chay Enterprises, LLC and PhoenixMetroCoupons.com may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
You have problems (technical or otherwise from your end) that prevent you from downloading the product.
Dashen Chay Enterprises, LLC and PhoenixMetroCoupons.com recommends that you contact the support team for your browser provider, as Dashen Chay Enterprises, LLC and PhoenixMetroCoupons.com ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Although all the products and programs are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Any request for refunds may be submitted using the information below…
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